Policy, Shipping & Returns

POLICY

Once an order is placed, you will receive a confirmation email and tracking number. International shipping is available but please note any extra taxes or duties will be the responsibility of the buyer. International shipping time varies. International buyers should expect to receive the items within 10-14 business days.

If custom fees and charges are refused at delivery, we will deny any refunds or returns.

Vancity Beauty Pro will not be liable for any lost, misplaced, or stolen packages. It is the customer’s responsibility to ensure that he/she provides an accurate contact information when placing an order.

SHIPPING & RETURNS

If you wish to return or exchange your order, Vancity Beauty Pro must be informed by email within 7 business days from the date you received your items. Orders that are older than 7 days will be not be refunded or be returnable. Shipping fees for returned items also apply on exchanges. You will be refunded for returned items via the same payment method that was used during the purchase.

All items must be returned within 14 days from the date of receipt. You must receive authorization to return your items.  Returned items must be unopened and in their original packaging. Please include your full name, email address, name of your business, contact number, and the reason for the return.

Return Address: